SHIPPING

Most in-stock items ship within 7 days of ordering; however, some orders may take up to 9 days to process. Please note that we do not ship on Saturdays, Sundays or US holidays.

Returns Policy

Orders are accepted for refund/exchange, except promotional sale/clearance items. All promotional/flash/clearance sale items are final sale.

Items must be returned within 7 days of receiving your product. Items must be in new, unused, and in saleable condition with all tags attached.

There is no restocking fee.

Please submit a returns request to lena@thelunamiacollection.com. We will provide you with our return mailing label and confirm whether an exchange or refund is required. Please include your order number when e-mailing. Our customer service hours are Monday-Friday 9am-3pm MST. We endeavor to respond within 24 hours (weekdays). 


Please allow approximately 1 week for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).